Last updated: 30 May 2026
Welcome to SMELO CAR PERFUMES.
By accessing or using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. General
- These Terms and Conditions govern the use of our website and the purchase of products offered through it.
- By placing an order, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- We reserve the right to modify, update, or replace these Terms and Conditions at any time.
2. Products
- We sell car hanging perfumes and related fragrance products.
- Product images are for illustrative purposes only. Actual product colors, packaging, and appearance may vary slightly.
- Fragrance perception is subjective and may vary from person to person. We do not guarantee that a particular fragrance will meet individual preferences.
- Product availability is subject to stock levels. We reserve the right to discontinue or limit quantities of any product without notice.
3. Pricing and Payment
- All prices displayed on the website are in Indian Rupees (₹) and include applicable taxes unless otherwise stated.
- We reserve the right to change product prices at any time without prior notice.
- Payment must be completed through the payment methods made available on the website or as confirmed via WhatsApp during checkout.
- Orders will be processed only after successful payment confirmation.
4. Order Acceptance and Cancellation
- Upon placing an order, you will receive an order confirmation message. This does not constitute acceptance of the order.
- We reserve the right to cancel or refuse any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incomplete or inaccurate customer information
- If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method.
5. Shipping and Delivery
- We deliver to locations serviced by our courier partners. Delivery availability may vary depending on the destination.
- Orders are generally processed within 1–3 business days after payment confirmation. Processing times may increase during holidays, promotional periods, or unforeseen circumstances.
- Estimated delivery timelines are provided for convenience only and are not guaranteed. Delivery times may vary due to:
- Courier delays
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Incorrect shipping information provided by the customer
- Shipping charges, if applicable, will be displayed during checkout before order confirmation.
- Customers are responsible for providing accurate shipping information. We shall not be liable for delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete addresses.
- Once an order has been handed over to the courier partner, delivery is subject to the courier's operational procedures. While we will assist in resolving delivery issues, we cannot guarantee courier performance.
- An order shall be deemed delivered when:
- Signed for by the recipient, or
- Marked as delivered by the courier partner at the delivery address provided by the customer.
- We shall not be liable for delays caused by courier companies, transportation disruptions, customs inspections, force majeure events, or circumstances beyond our reasonable control.
6. Damaged, Lost, or Missing Packages
- Customers must inspect the package upon delivery.
- If the package arrives visibly damaged, customers should:
- Refuse delivery where possible, or
- Record clear photos/videos and contact customer support within 48 hours of delivery.
- Claims regarding missing items, damaged products, or delivery discrepancies must be submitted within 48 hours of delivery.
- We reserve the right to investigate claims with the courier partner before approving replacements or refunds.
7. Returns and Refunds
- No returns and no refunds.
8. Customer Responsibilities
Customers agree:
- To provide accurate personal and shipping information.
- Not to misuse the website.
- Not to engage in fraudulent transactions.
- To use products according to the instructions provided.
9. Product Usage and Safety
- Car hanging perfumes are intended for fragrance purposes only.
- Keep products away from children and pets.
- Avoid direct contact with eyes, skin, vehicle surfaces, dashboards, upholstery, and painted surfaces, as fragrance oils may cause staining or damage.
- We shall not be liable for any damage resulting from improper use, storage, or handling of the product.
10. Limitation of Liability
- To the maximum extent permitted by law, our liability shall be limited to the purchase price of the product ordered.
- We shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.
- We make no warranties beyond those expressly stated in these Terms and Conditions.
11. Intellectual Property
All website content, including logos, product descriptions, images, graphics, and text, is the property of SMELO CAR PERFUMES and may not be copied, reproduced, or distributed without prior written permission.
12. Privacy
Customer information collected through the website shall be handled in accordance with our Privacy Policy.
13. Force Majeure
We shall not be held responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government actions, pandemics, or communication failures.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Thrissur.
15. Contact Information
For questions regarding these Terms and Conditions, please contact:
SMELO CAR PERFUMES
Email: smelocarperfumes@gmail.com
Phone: 6282771772
By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
